Self-exclusion: taking yourself out of play
Self-exclusion is a request to be blocked from gambling for a set period or indefinitely. It is stronger than a deposit limit or a short time-out, and it is designed to be hard to reverse. This page explains the forms it takes, what happens to money in the account, and what else helps while the block is in place.
Two levels of self-exclusion
With one operator. In the account settings or through support, you can ask the operator to close or block your account for a period. During that period you should not be able to log in to play or deposit, and the operator should stop marketing to you.
Through a national register. In some countries the regulator runs a central self-exclusion register that applies to all licensed operators at once. Where such a register exists, it is the more complete option, because a block with one site does not stop you opening an account elsewhere. The operator's responsible gambling page normally explains whether a national scheme applies where you live and how to join it. Unlicensed sites are not connected to these registers, which is one more reason to check a site's licence in the regulator's public register.
What happens to your balance
Before or when requesting exclusion, withdraw any available balance. Ask support how a remaining balance and any pending withdrawal will be handled, and get the answer in writing. Bonus money that is still under wagering is usually forfeited when an account is closed. Do not let a balance be a reason to delay the decision; a withdrawal can be requested in the same conversation.
Choosing the period
Periods typically range from months to several years or permanent. Choose longer rather than shorter: the aim is a real break, and most schemes do not allow an early end. When a period expires, some operators reopen the account only after a request and a cooling-off time; others require a new account review.
Making the block stick
- Remove saved cards from casino accounts and turn on your bank's gambling block if it offers one.
- Install blocking software on phone and computer.
- Unsubscribe from casino e-mails and texts, and report any marketing you still receive.
- Tell someone you trust, so the decision is shared.
Support during a break
Gambling Therapy provides free online support with chat and groups in many languages. Gamblers Anonymous offers meetings with people in the same situation. Talking to someone in the first weeks, when urges are strongest, makes the break much more likely to hold. People close to you can also find guidance and support through these organisations; problem gambling affects families as much as players.
If an operator lets you play while excluded
Keep evidence and raise it with the operator in writing, then with the regulator named in its licence. Operators that are licensed have obligations around self-excluded players.